1Acceptance and Modification of Agreement
1.1Scope of Agreement
This Agreement consists of the main body herein and all rules, announcements, notices, and statements that the Company has issued or may issue in the future (collectively, the “Rules”). The Rules have the same legal effect as this Agreement. If there is any inconsistency between the main body of this Agreement and any Rule, the main body of this Agreement shall prevail. Unless expressly stated otherwise, any new feature that expands or enhances the scope of the Services is subject to this Agreement.
1.2Amendments
For business or operational needs, the Company reserves the right to modify this Agreement and the Service contents at any time. The modified Agreement will be posted on the Service pages (on the official website or in the App) and will be deemed notified and automatically effective upon posting, superseding the prior version. You may review the latest terms on the Service pages at any time. If you do not accept the modified Agreement, you must immediately stop using the Services. Your continued use of the Services constitutes your acceptance of the modified Agreement.
2Recharge and Subscription Services
2.1XCoin Description
XCoin (abbreviated as "XC") is a unit of virtual rights and digital services issued by the metaXsire Platform. It may be used to purchase, subscribe to or access various designated value-added services, digital features and goods on the Platform, including but not limited to AI face-swapping functions. All XCoin credited to your account via official website, mobile App or other legitimate recharge channels shall be consolidated under the same account and universally applicable across the Platform, regardless of recharge source.
2.2Website Recharge and Subscription Plans
The Company provides one-time recharge and subscription package services through its official website. Users may select packages of different tiers with monthly or annual billing cycles. The currently available subscription packages and pricing are set forth below (all prices shall be subject to those displayed on the final payment page):
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Starter: USD 9.9 per month, credited 1,000 XC per month.
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Premium: USD 19.9 per month, credited 2,200 XC per month.
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Pro: USD 39.9 per month, credited 5,000 XC per month.
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Pro Max: USD 59.9 per month, credited 8,000 XC per month.
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Elite: USD 79.9 per month, credited 12,000 XC per month.
Upon successful subscription by the User, after payment is completed and confirmed received by the Company, XCoins and other subscription benefits corresponding to the selected plan will be credited to the User’s account.
When subscribing to plans via the official website, the User may choose one-time payment or monthly/annual auto-renewal. Once the User enables auto-renewal, upon the expiry of the current subscription cycle, the system will charge the fees for the subsequent subscription cycle via the payment method authorized by the User at the prevailing applicable subscription price to maintain uninterrupted services.
The User may cancel auto-renewal via the personal center, subscription management page or relevant payment channel prior to the next renewal charge. Cancellation of auto-renewal shall not affect the User’s access to subscription benefits during the current paid subscription cycle. However, upon the expiry of the current subscription cycle, the subscription will not be renewed, and the Company will cease crediting XCoins and other membership benefits for the subsequent cycle.
If renewal fails due to voluntary cancellation by the User, invalid payment method, insufficient account balance, payment failure, payment channel restrictions or any other reasons, the subscription shall terminate upon the expiry of the current paid cycle.
2.3iOS In-App Recharge
Within the metaXsire iOS application, only one-time XCoin top-ups via Apple Pay are currently supported, and subscription packages are not available. The recharge options and pricing within the iOS app are set forth below:
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Pay USD 1.99 to receive 100 XC;
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Pay USD 14.9 to receive 1,000 XC;
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Pay USD 24.9 to receive 2,200 XC;
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Pay USD 44.9 to receive 5,000 XC.
The displayed currency unit, price, tax amount and final settlement amount may vary across different countries or regions, all of which shall be subject to the information shown on the Apple Pay confirmation page at the time of your purchase.
You shall verify the price and XCoin quantity prior to completing a recharge. XCoins will be automatically credited to your account once the recharge is successful. Please note that the XCoin system shared by the metaXsire iOS App and official website is identical. XCoins purchased via either channel are universally usable across the Platform with full interoperability and no functional distinctions.
2.4Use and Validity of XCoin
2.4.1General Validity Period
Except as otherwise stipulated herein, otherwise required by applicable laws and regulations, or otherwise mandated by relevant app store and payment channel rules, all XCoins obtained by Users via official website recharge, subscription packages, platform campaigns or other channels shall be valid for one month from the date such XCoins are credited to the User’s account.
The posting date and expiry date of each batch of XCoins shall be calculated separately, subject to the XCoin transaction records, expiry reminders displayed in the User’s account and the Company’s system logs.
Upon the expiration of the validity period, any unused corresponding XCoins shall automatically expire and be deducted from the User’s available XCoin balance. Expired XCoins shall not be reinstated, converted into cash, refunded or exchanged for other benefits, unless otherwise required by applicable laws and regulations.
2.4.2Validity Period Extension for Consecutive Subscriptions
Where a User has purchased a paid subscription membership and maintained auto-renewal, any unused XCoins in the User’s account that originally carry a one-month validity period shall automatically receive an extended validity term during the continuous active period of the paid subscription with uncanceled auto-renewal.
During the User’s consecutive subscription period, the aforesaid XCoins shall not expire upon the end of their original validity period and may be retained and used for services supported by the Platform.
The term "consecutive subscription" as used in this Clause means the User’s paid subscription membership remains continuously active without auto-renewal cancellation, and the subscription is not interrupted due to renewal failure, refund, payment reversal, invalid payment method, abnormal account status or any other reasons.
2.4.3Disposition After Cancellation of Auto-Renewal
After the User cancels auto-renewal for the paid subscription membership, any remaining XCoins in the User’s account that have exceeded their original one-month validity period and only had their validity extended due to the User’s consecutive subscription shall expire immediately upon successful cancellation of auto-renewal.
Even if the User’s currently paid membership subscription cycle has not yet expired, the aforesaid XCoins whose validity was extended via consecutive subscription shall no longer be retained. Cancellation of auto-renewal does not prevent the User from accessing other membership services and features until the expiry of the current paid subscription cycle, excluding the XCoins with extended validity from consecutive subscription.
XCoins in the User’s account that have not passed their original one-month validity period shall not expire immediately upon auto-renewal cancellation and may still be used prior to the end of their original validity period.
Re-enabling auto-renewal or resubscribing to membership shall not reinstate any previously expired XCoins unless the Company explicitly states otherwise.
2.4.4XCoin Purchased via In-App Purchase on iOS
XCoins purchased and obtained via Apple Pay shall be permanently valid and usable for a long time while the User’s account remains in normal standing.
If the User applies to Apple for a refund or payment reversal, or the relevant transaction is canceled, revoked or deemed invalid by Apple, the Company reserves the right to deduct the XCoins corresponding to such transaction.
If all or part of the XCoins from such transaction have already been consumed, the Company may deduct the corresponding quantity from the User’s current XCoin balance. Should the balance be insufficient, the Company reserves the right to restrict the User’s access to relevant paid functions until the outstanding shortfall is settled.
2.4.5Order of XCoin Consumption
When the User’s account contains XCoins from different sources with varying validity or expiry dates, the Company shall deduct XCoins in the following order as a general rule:
1.XCoins with an earlier expiry date shall be deducted first;
2.XCoins with a later expiry date shall be deducted next;
3.XCoins without a validity period shall be deducted last.
Notwithstanding the foregoing deduction order, such order shall not apply to scenarios where XCoins need to be recovered due to refunds, payment reversals, transaction cancellations, improperly obtained XCoins, system anomalies or other circumstances.
3User Rights and Responsibilities
This Article clarifies users’ rights and obligations in using the Company’s AI-generated content Services to ensure reasonable and lawful use.
3.1Right to Use
Subject to your acceptance of this Agreement and payment of applicable fees, the Company grants you a non-exclusive, non-transferable right to use the platform’s AI content generation features. This right is for personal use only and may not be used for any commercial purpose unless you have purchased a corresponding commercial license. You are entitled to access and use functions and resources provided by the platform in accordance with your subscribed Service type and plan tier, including but not limited to AI services such as text generation. You may configure preferences in your account settings to optimize AI-generated results.
3.2Lawful Use Obligations
You must comply with all applicable laws and regulations when using the AI-generated content Services and ensure that generated and used content does not infringe any third party’s intellectual property or other rights. In particular:
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Content Compliance: You must not use the Services to generate, publish, or disseminate any illegal or harmful information, including but not limited to incitement, violence or terrorism, pornography or obscenity, insults or defamation, fraud or rumors, invasion of privacy or IP rights, or other content that violates laws, regulations, public order, or good morals.
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Intellectual Property: You shall respect the Company’s and third parties’ IP rights. Without lawful authorization, you must not copy, modify, reprint, sell, lease, or distribute any copyrighted text, images, audio, video, software, or other content on the platform. For content generated via the Services, you shall use it lawfully and bear corresponding responsibilities; you must not infringe others’ IP or other lawful rights and interests.
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Security Duties: You are responsible for safeguarding your account and password and must not rent, sell, or share your account with others. If you discover any unauthorized use or other security vulnerabilities, you shall promptly notify the Company. You are responsible for all activities conducted through your account, including any content and information you input or submit while using the Services.
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No Use by Minors: The Services are provided only to natural persons at least 18 years old and with full legal capacity. Individuals under 18 may not register for, access, download, install, recharge, subscribe to, or use the Services in any manner. If the age of majority in your jurisdiction is higher than 18, the higher age threshold applies. Guardians should adopt appropriate device and network controls to prevent minors from accessing or using the Services. The Services neither recognize nor accept guardian consent as a valid basis to authorize any minor’s use.
3.3Data Protection and Privacy
3.3.1User Authentication
The Services are designed to minimize personal data requirements. Registration requires only a username and password to complete the basic subscription process.
3.3.2Data Processing Principles
For user-uploaded custom inputs, we implement strict data-processing rules. In the course of AI content generation, once the generation operation is completed, such custom inputs are promptly deleted from our servers. This is to ensure that user-uploaded data is not retained long-term or used for other purposes.
3.3.3Safeguards
We protect data and privacy through:
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Data Minimization: We collect only the minimum information necessary to deliver the Services.
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Immediate Deletion: User custom inputs are deleted immediately after the Service operation is completed, and no user data is retained.
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Secure Access Controls: We adopt industry-standard security measures to protect user information against unauthorized access, disclosure, alteration, or destruction.
3.3.4Transparency and Responsibility
We maintain a high degree of transparency and accountability with respect to data processing and privacy protection. Notwithstanding our privacy-protective design, we encourage users to prudently manage their information and exercise caution when using any online service.
3.4Respect for Intellectual Property
All content within the Services—including but not limited to text, images, software, and logos—is owned by the Company or its content providers and protected by copyright, trademark, and other IP laws.
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3.4.1 Use Restrictions: Without express authorization from the Company or the rights holder, you must not copy, modify, publish, disseminate, assign, sell, or create derivative works from the above content, nor otherwise use it in any manner.
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3.4.2 Use of AI-Generated Content: You shall use AI-generated content within lawful bounds, respect the allocation of rights in such content, and avoid causing IP disputes.
3.5Disclaimers
You understand and agree that, given the particularities of AI technology, the Services may sometimes produce inaccurate, inappropriate, or otherwise unforeseen outputs. While the Company endeavors to optimize algorithms and Services, it makes no express or implied warranties regarding the accuracy, availability, or fitness for any particular purpose of AI-generated content.
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3.5.1 Assumption of Risk: You acknowledge that you bear all risks arising from your use of the Services. The Company will not be liable for any direct or indirect loss arising therefrom.
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3.5.2 Content Review: You agree to review AI-generated content yourself to ensure legality, appropriateness, and quality, and you shall bear any legal responsibility arising from content-related issues.
By clarifying user rights and responsibilities, the Company aims to promote healthy use of the Services, protect the lawful rights and interests of users and the Company, and encourage responsible innovation and content use. Users should fully recognize their responsibilities, use AI reasonably, and jointly maintain a sound online environment.
4Company Rights and Responsibilities
This Article sets out the rights and responsibilities of Science Infinity Technology Limited (Hong Kong) (the “Company”) in providing AI-generated content Services to ensure high service quality and user protection.
4.1Service Changes and Interruptions
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4.1.1 Adjustments: The Company reserves the right to adjust Service content and form at any time, including adding, modifying, or discontinuing specific features or services. Such adjustments may be based on business development, technological upgrades, or changes in laws and regulations.
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4.1.2 Advance Notice: For material changes or interruptions, the Company will provide prior notice by appropriate means (e.g., platform announcements, email) to mitigate user impact.
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4.1.3 Outage Response: In the event of temporary interruptions due to maintenance, upgrades, malfunctions, network issues, force majeure, or any other reason, the Company will take reasonable measures to restore the Services as soon as practicable and minimize user impact.
4.2Maintenance and Support
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4.2.1 Technical Support: The Company will provide basic technical support and maintenance to assist users in resolving technical issues encountered while using the Services.
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4.2.2 Updates and Upgrades: The Company may update and upgrade the Services from time to time to improve quality, add new features, or fix known issues. Users will benefit from continuous improvements and optimizations.
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4.2.3 Feedback Response: A user feedback mechanism is in place. The Company encourages feedback on user experience, problems, and suggestions, and will give due consideration to guide improvements and upgrades.
4.3Intellectual Property
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4.3.1 Ownership: All content and technology included in the Services (including without limitation software code, UI/UX design, icons, and documentation) and derivative works are owned by the Company and protected by applicable IP laws.
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4.3.2 Rights Protection: The Company respects and protects the IP rights of all stakeholders and opposes any form of infringement. Users must also respect the IP rights of the Company and third parties when using the Services.
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4.3.3 Authorized Use: Users have the right to use content generated through the Services; however, the underlying algorithms, software, and related technologies remain the property of the Company. Users must use generated content lawfully and must not infringe the IP rights of the Company or any third party.
4.4Transparency and Compliance
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4.4.1 Legal Compliance: The Company will comply with applicable laws and regulations in providing the Services to ensure legality and compliance.
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4.4.2 User Protection: The Company is committed to protecting users’ legitimate rights, including privacy and personal information security, and will not collect, use, or disclose personal information without user consent.
5Plan Changes, Cancellation of Auto-Renewal, and Refunds
This Article explains how users may change or cancel their subscription plans and how related fees are handled.
5.1Changing Subscription Plans
Users may adjust their subscription plan as needed:
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5.1.1 Plan Change: You may cancel the current plan and purchase a new plan. For plans managed by payment platforms, cancel continuous redemption/auto-renewal within the payment platform as applicable.
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5.1.2 Stacking: If your current plan does not meet your needs, you may make multiple additional recharges (stacking).
5.2Cancellation of Auto-Renewal and Refund Policy
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5.2.1 One-Time Recharges: One-time X-Coin recharges made on the website or in the App (including Apple Pay purchases) are non-refundable once successfully confirmed, as the Service is deemed performed.
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5.2.2 Auto-Renewing Subscriptions: Monthly or annual auto-renewing subscriptions are non-refundable for the current term once activated. You may cancel auto-renewal at any time in “Me” → “Manage Subscription” in your account center. After cancellation, charges will stop from the next billing cycle, and no new X-Coin will be credited. Fees already paid are non-refundable. You must cancel before the end of the current subscription term to avoid charges for the next term.
5.3Termination
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5.3.1 Termination for Cause: The Company may terminate the Services to a user who violates this Agreement and fails to cure the breach within the period specified in the Company’s notice.
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5.3.2 Post-Termination Handling: Upon termination, the user will no longer have access to or use of any Services. The Company will handle user data and remaining assets in accordance with this Agreement and based on the user’s usage circumstances.
6Dispute Resolution
This Article sets forth procedures to resolve any disputes or controversies arising out of or in connection with the Services.
6.1Notice of Dispute
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6.1.1 Submission: If you have any objection to or dissatisfaction with the Services, you must first submit the details and specific claims through the Company’s customer service channels.
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6.1.2 Response Time: The Company endeavors to respond and propose a solution within a reasonable time after receiving your dispute or complaint (typically no more than 15 business days).
6.2Negotiation
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6.2.1 Amicable Discussions: The Company strongly advocates resolving disputes through amicable negotiations. Both parties shall participate in good faith and seek a fair solution.
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6.2.2 Negotiation Period: Unless otherwise agreed, negotiations generally should not exceed 30 calendar days from the date of the dispute notice.
6.3Mediation
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6.3.1 Institution: If negotiations fail, the parties agree to submit the dispute to the Hong Kong International Arbitration Centre (HKIAC) for mediation.
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6.3.2 Procedure: Mediation will follow HKIAC’s applicable mediation rules. Both parties shall cooperate in good faith to achieve settlement.
6.4Arbitration
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6.4.1 Agreement to Arbitrate: If mediation does not result in settlement, either party may submit the dispute to HKIAC for arbitration.
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6.4.2 Rules: Arbitration will be conducted in accordance with the then-effective HKIAC arbitration rules at the time of submission. The arbitral award shall be final and binding on both parties.
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6.4.3 Fees: Arbitration costs, including but not limited to arbitrator fees, administrative fees, and attorneys’ fees, shall be borne by the party designated in the arbitral award.
6.5Governing Law
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6.5.1 Applicable Law: This Agreement, its interpretation, validity, and the resolution of disputes arising hereunder shall be governed by the laws of the Hong Kong Special Administrative Region.
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6.5.2 Conflict-of-Laws: The parties expressly exclude the application of any conflict-of-laws rules to this Agreement and its performance.
By establishing clear dispute resolution mechanisms, the Company aims to provide a fair and efficient means to address issues arising from the Services. Users are encouraged to seek negotiated solutions first and, failing that, to use mediation or arbitration to protect both parties’ lawful rights and interests.
7Miscellaneous
This Article supplements other important terms and conditions to ensure smooth provision of the Services and protection of both parties’ rights.
7.1Entire Agreement
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7.1.1 Composition: This Agreement, including but not limited to the Service Terms, the Privacy Policy, and any additional terms accepted during registration, constitutes the entire agreement between the parties regarding use of the Services and supersedes any prior oral or written communications, agreements, or statements.
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7.1.2 Additional Terms: For certain services or activities, the Company may require acceptance of additional terms and conditions. In case of conflict, the additional terms shall prevail with respect to their subject matter.
7.2Severability
- 7.2.1 Severability: If any provision of this Agreement is held illegal, invalid, or unenforceable for any reason, such provision shall be severable and shall not affect the legality, validity, or enforceability of the remaining provisions.
7.3Notices
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7.3.1 Methods: The Company may deliver notices via social media, in-Service messages, or announcements.
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7.3.2 Effectiveness: Electronic notices are deemed delivered upon sending.
7.4Revisions and Updates
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7.4.1 Right to Revise: The Company reserves the right to revise and update this Agreement at any time. Any modification will be published on the Company’s website and will take effect as of the date of publication.
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7.4.2 User Responsibility: You are responsible for reviewing this Agreement periodically to stay informed of changes. Your continued use of the Services constitutes acceptance of the revised Agreement.
7.5Dispute Resolution and Courts
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7.5.1 Resolution: Any dispute under this Agreement shall first be resolved through friendly consultation. If consultation fails, the dispute shall be handled in accordance with the dispute resolution provisions of this Agreement.
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7.5.2 Jurisdiction: If litigation is required unless otherwise expressly provided, the courts at the Company’s place of registration shall have jurisdiction.
7.6No Assignment by Users
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7.6.1 User Restriction: You may not assign any rights or obligations under this Agreement to any third party without the Company’s prior written consent.
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7.6.2 Company Assignment: The Company may assign its rights and obligations under this Agreement to a third party in connection with a business transfer, merger, or restructuring without obtaining additional consent from users.
7.7Relationship of the Parties
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7.7.1 No Agency: Nothing in this Agreement creates any agency, partnership, joint venture, or employment relationship.
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7.7.2 Independent Entities: The parties are independent contracting parties. This Agreement shall not be construed to create a partnership, joint venture, agency, or employment relationship in any circumstances.
By setting forth the above miscellaneous terms, the Company provides clear guiding principles and rules to foster efficient operation and management of the Services while safeguarding the lawful rights and interests of both parties.
8Contact Information
To ensure users can obtain help and support when needed, the Company provides the following official contact information. Users may contact the Company regarding Service-related questions, issues, or feedback via the following channels.
8.1Customer Service
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Email: For general inquiries, support, or complaints, please email service@metaxsire.com. We strive to respond within 48 hours of receipt.
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Service Hours: Monday to Friday, 9:00 a.m. – 6:00 p.m. (Hong Kong Time), excluding public holidays.
8.2Technical Support
- Requests: If you encounter technical issues while using the Services, please submit a request via the email above. To expedite resolution, include a detailed description and relevant information.
8.3Urgent Contact
- Emergencies: For urgent matters (e.g., account security issues or major Service anomalies), mark your email as “Urgent” and briefly describe the situation in the subject line. We will prioritize such cases.
8.4Business Cooperation
- Inquiries: For business partnerships, advertising, marketing, or other cooperation, please email service@metaxsire.com and indicate “Business Cooperation” in the subject line.
8.5Social Media
- Platforms: You may also obtain updates and interact via the Company’s official social media accounts. For specific platforms, please refer to the links at the bottom of our website homepage.
By providing comprehensive contact information, the Company aims to ensure that any issues encountered during use of the Services can be resolved promptly and effectively. We value every user’s feedback and experience and look forward to communicating with you.
Science Infinity Technology Limited (Hong Kong)
(The final right of interpretation of this Agreement resides with the Company.)